Refund Policy

Community Enrichment Refund Policy

 

To keep tuition as low as possible, P3 has instituted the following refund and credit policy. For your protection, we ask that you carefully review the terms below as exceptions will not be made.

Refunds will be issued, minus a $15 cancellation fee per course, cost of materials, and/or lab fees, if a written request is faxed to (915) 747-5538, emailed, or mailed and received three business days prior to the first day of class. Refund requests must include your name, daytime telephone number, the course number or name, and a reason for dropping the course. Please note that certain courses are governed by their own refund policy. If this is the case, it will be stated in the course description or brochure.

Credit vouchers will be given when a class is dropped within 1–2 business days prior to the first day of class. Vouchers must be used toward another class of equal or greater value no later than Aug. 31, 2015. Each voucher will be issued in the amount of the registration, minus a $15 processing fee, cost of materials, and/ or lab fees. Credit voucher requests must include your name, daytime telephone number, and the course number or name. Telephone requests will not be accepted. Please note that certain courses are governed by their own voucher policy. If this is the case, it will be stated in the course description or brochure.

No refunds will be issued on or after the first day of class. A $25 fee will be charged for returned or canceled checks. 

Send your request via:

E–mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Fax: (915) 747–5538  

 

Mail: 

The University of Texas at El Paso Professional & Public Programs

Kelly Hall, Suite 214

500 West University Avenue

El Paso, Texas 79968–0602

 

PT&D and Online Courses Refund/Credit Voucher Policy

 

Refunds will be issued, minus a 15% cancellation fee per course, cost of materials, and/or lab fees, if a written request is faxed to (915) 747-5538, emailed, or mailed and received three business days prior to the first day of a scheduled course. Refund requests must include your name, daytime telephone number, and the course number or name. This policy applies to all registration, regardless of the payment method. Phone requests will not be accepted for refund or credit voucher. Credit vouchers will be issued when a class is dropped within 1–2 business days prior to the first day of the scheduled course. Vouchers must be used toward another class of equal or greater value no later than Aug. 31, 2015. Each voucher will be issued in the amount of the registration fee, minus a $15 processing fee, cost of materials, and/or lab fees.

Exceptions for refunds and credit vouchers:
• There are no refunds for online courses.
• Other refund policies may apply to Conferences, Customized Training & Services, and other special programs.

NOTE: Please allow 2 to 3 weeks for processing of refunds. No refunds will be given on or after the first class meeting. A $25 fee will be charged for returned or canceled checks.

Send your request via:

E–mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Fax: (915) 747–5538  

 

Mail: 

The University of Texas at El Paso Professional & Public Programs

Kelly Hall, Suite 214

500 West University Avenue

El Paso, Texas 79968–0602

 

P3 Inclement Weather and Emergency Policy

 

If UTEP is closed due to inclement weather or emergency situations, area radio and TV stations will make an announcement. P3 adheres to the assessment of University officials to close the campus. Please tune in to your local radio stations and TV news stations to learn of campus closures. P3 cannot guarantee that they can contact course participants when the campus is closed due to inclement weather or emergencies. When in doubt, contact UTEP Police at (915) 747-5611, call P3 for announcements, visit the UTEP Website www.utep.edu, or UTEP Facebook page. Refunds cannot be issued under this policy but we will make every effort to make up canceled courses on a case by case basis.